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All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional transit days for delivery.
Standard Shipping: 7–14 business days
Express Shipping: 3–7 business days
Delivery times may vary depending on your location and carrier availability. You will receive a shipment confirmation email with tracking details once your order has been dispatched.
Shipping charges for your order will be calculated and displayed at checkout. For orders over $100, we offer free standard shipping (available in select regions).
Once your order has shipped, you will receive an email containing your tracking number(s). The tracking number will be active within 24–48 hours.
You may request a return within 14 days after receiving your order. To be eligible for a return:
The item must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase or order number is required.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
If you receive a defective or damaged product, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or full refund.
Certain products such as sale items, personalized goods, or hygiene-related products (e.g., underwear, cosmetics) cannot be returned.
Thank you for trusting our business! If there are any problems with your order, you can submit a trouble ticket to our support center mail support@YiwuLive.com for further assistance. Our dedicated customer service team will contact you ASAP within 24 hours.
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